Return Policy

At Dubai Cases, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Return Eligibility

You may request a return if:

• You received a damaged product.

• You received a defective product.

• You received the wrong item.

To be eligible for a return:

• The return request must be made within 7 days of delivery.

• The product must be unused and in its original packaging.

• Proof of purchase or the order number is required.

Non-Returnable Items

Returns are not accepted for:

• Customized or personalized phone cases.

• Products damaged due to misuse, accidents, or improper handling.

• Items showing signs of use or wear.

• Products returned after the 7-day return period.

Return Process

To request a return, please contact our customer support team with:

• Your order number

• Photos of the product

• A brief description of the issue

Our team will review your request and provide return instructions if your request is approved.

Contact Us

If you have any questions about our Return Policy, please contact us:

Dubai Cases

Email: dubaicases92@gmail.com