Refund Policy

At Dubai Cases, we are committed to providing high-quality products and excellent customer service. If you are eligible for a refund, please review the policy below.

Refund Eligibility

Refunds are available only in the following cases:

• You receive a damaged or defective product.

• You receive the wrong item.

• Your order cannot be fulfilled or delivered due to our error.

To be eligible for a refund:

• You must contact us within 7 days of receiving your order.

• You must provide your order number and clear photos of the product showing the issue.

Refund Process

Once your request is received, our team will review the details. If your refund is approved:

• The refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Non-Refundable Items

Refunds will not be provided for:

• Customized or personalized phone cases.

• Products damaged due to misuse, accidental damage, or improper handling.

• Items returned without prior approval.

• Requests made after the 7-day refund period.

• Shipping charges, unless the refund is due to our error.

Order Cancellation

Orders can only be cancelled before they are shipped. If an order has already been dispatched, it cannot be cancelled and will be subject to this Refund Policy.

Contact Us

If you have any questions regarding refunds, please contact our support team.

Dubai Cases

Email: dubaicases92@gmail.com